Last updated: August 17, 2026

Limited lifetime warranty

We stand behind what we make. Color Pet Products offers a limited lifetime warranty against defects in materials and workmanship on our collars, leashes, harnesses and accessories. If a product fails because of how it was made, we will repair or replace it, or refund it, at our discretion. The warranty covers manufacturing defects. It does not cover normal wear and tear, chewing or other damage caused by a pet, damage from improper use, or products that have been altered or repaired by someone other than us.

Returns and refunds

We handle returns and refunds on a case-by-case basis. We're a small company and we'd rather look at your individual situation than apply a rigid rule to everyone. To start a return, a refund or a warranty claim, contact our customer service team at info@colorpet.com. Please include your order number, the item in question, and a short description of the problem. Photos are helpful if the item is damaged or defective. We'll respond with instructions for your specific case. Please contact us before sending anything back. Items returned without prior arrangement may be delayed or may not be able to be processed.

Refund timing

Once a refund is approved, it is issued to the original payment method. Depending on your bank or card issuer, it can take a few business days after we process it for the funds to appear on your statement.

Questions

For any question about a return, refund or warranty claim, contact us:
Email: info@colorpet.com
Phone: 480-292-8260